The platform
ONE PLATFORM
Every part of your restaurant operation. Finally connected.
Dineapple is a complete restaurant operations platform — built so that reservations, menus, ordering, kitchen, guest feedback, and analytics all speak to each other. No duct tape. No data gaps. Just one system that runs the full service day.
HOW IT'S BUILT
One restaurant operations platform. Four layers of hospitality.
Dineapple is structured around four connected layers — each one serving a different part of your business, all drawing from the same live data.
Guest experience
Everything a guest sees and touches — from the moment they book to the moment they leave feedback. Reservations, digital menus, table ordering, and post-visit feedback all live here.
Outlet operations
The live service console for your team. Tables, orders, kitchen board, billing, service requests, and real-time floor visibility — everything needed to run a service.
Management oversight
Performance visibility for managers and leaders. Reservation performance, revenue breakdowns, guest intelligence, and cross-outlet comparisons.
Platform administration
Central control for organisations managing multiple properties, teams, and configurations. Onboarding, plan management, and hierarchy control.
WHAT'S INSIDE
Six integrated capabilities for the full service day.
Each module works independently or as part of the full stack. Together, they cover everything from the first booking to the final bill.
Table reservation system
Fill more covers. Protect every booking.
Manages live availability, waitlists, guest preferences, booking add-ons, and deposit collection — giving you a booking flow that works as hard as your front desk.
- Live availability with no double-bookings
- Waitlist capture when tables aren't available
- Upsell opportunities built into the booking journey
- QR-based check-in on arrival
QR-powered digital menu
Your menu. Always accurate. Always available.
A QR-driven digital menu that guests browse, build, and order from at the table. Full item detail, modifiers, bundle selections, and real-time updates.
- Instant menu updates without reprinting
- Full item descriptions, allergens, and dietary tags
- Bundle and modifier flows that increase per-cover spend
- Configurable service modes for any dining style
Guest-led table ordering
Orders that move at the speed of hospitality.
From the guest's table directly to your kitchen — without staff acting as the middleman. Guests place and track orders, call staff, and request the bill.
- Guest-initiated orders sent straight to the kitchen
- Course-aware order management
- Bill request and call-staff actions built in
- Faster table turns without sacrificing hospitality
Live kitchen display system
Every station. Every course. Coordinated.
A live kitchen board that gives every station the right information at the right time. Tracks orders from placement through to delivery.
- Real-time order visibility across all stations
- Course-aware sequencing for structured service
- Allergy and dietary flags at point of preparation
- Retained visibility on recently completed work
Guest feedback & intelligence
Feedback that tells you something useful.
Context-rich feedback linked to the specific visit, table, reservation, or order. Review sentiment, identify patterns, and follow up before a poor experience becomes a public review.
- Feedback linked to reservations, orders, and sessions
- Sentiment trends over time and across outlets
- Follow-up workflows for guest recovery
- Guest intelligence that builds with every visit
Restaurant analytics dashboard
The numbers your business is actually asking for.
Purpose-built analytics for reservations, revenue, upsell performance, and guest behaviour — at outlet, property, and portfolio level.
- Reservation funnel and table utilisation
- Revenue overview and payment mix
- Upsell and add-on performance tracking
- Cross-property and cross-outlet comparisons
Community loyalty program
Your guests don't dine once. They dine in their neighbourhood.
A community-first loyalty program where guests register, download a digital membership card, and unlock instant discounts at every participating restaurant — from the very first visit.
- Digital membership card — no app download required
- Instant bill discounts at every participating venue
- Cross-restaurant footfall driven by shared community
- Built directly into the Dineapple platform
BUILT DIFFERENTLY
The platform that keeps working between services.
Several platform behaviours run continuously in the background — keeping your data accurate, your tables available, and your guest intelligence growing.
Live awareness across your operation
Tables, orders, kitchen status, service requests — all updated in real time so no one is working from stale information.
Automation that saves your team time
The platform handles time-sensitive operational tasks so your team doesn't have to watch a screen to keep things moving.
Guest profiles that grow over time
Every interaction — a reservation, an order, feedback — adds to a profile that deepens over time.
Communication built into the platform
From reservation confirmations to feedback follow-ups, Dineapple handles the communication layer automatically.
BUILT FOR SCALE
One system for one restaurant. The same system for twenty.
The same platform that runs a single dining room also manages the full operating structure of a hospitality group.
Built for the focused operator.
Full operational capability in one outlet. Run your entire dining room — from first booking to final bill — without juggling disconnected tools.
Control across every outlet on property.
Manage multiple dining outlets across one property — each with its own menus, reservations, and analytics, all visible from one management layer.
Portfolio intelligence, zero guesswork.
Organisation-level oversight, cross-property analytics, standardised configuration, and guest intelligence that spans every venue in your portfolio.
Ready to run yourbest service yet?
See Dineapple in action. We'll walk you through the platform with your operation in mind.
